Privacy & Cookie Policy

OUR PRIVACY POLICY
Protecting your privacy and the con­fidentiality of your personal information is very important to us. This Privacy Policy explains why we collect personal information and how we collect, use, disclose, store and protect your personal information. It also explains how you can access, correct, update or delete any personal information provided to us, or make a complaint if you have concerns.

We are committed to respecting your privacy, hence we have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.

WHAT IS PERSONAL INFORMATION?
Personal information is any information that can be used to identify you, such as your name, gender, date of birth, address, telephone number, email or medical, educational, financial, and employment information.

WHAT PERSONAL INFORMATION DO WE COLLECT?
We may collect personal information including your name, gender, date of birth, address, telephone number and email.

We do not collect your financial information or retain credit card numbers used to purchase products or services as this information is collected by a financial institution that has their own privacy policy. If you receive a request to provide sensitive personal information (such as credit card details) in an email, do not provide this information because the request may be fraudulent. You can help us identify attempts at fraud- if anything suspicious occurs, please contact our Privacy Officer.

WHAT DO WE DO WITH THE INFORMATION WE GATHER?
We may collect your personal information when required by law but generally we collect personal information from you (or about you) to allow us to: supply you with tailored products, services or offers that may benefit you; better communicate with you; improve your experience with us; and notify you about our new products and services, discounts, promotions or upcoming events. Personal information collected or received by us will only be used for the stated purpose for which it was provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail or phone.

WHO WE SHARE THE INFORMATION WITH AND YOUR CHOICES
When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.

We will not sell, distribute or lease your personal information to third parties other than our subsidiaries and parent company, subsidiaries of the same parent company, or our successor in business unless we have your permission or are required by law.

When you provide any information on line, you should look for the box which you can click to say that you do not want the information to be used by anyone for direct marketing purposes. If you have not previously objected to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing to us at: enquiry@thebabyzebra.com

EMAIL SUBSCRIPTIONS
If you are opted into our email subscriptions and wish to change your preferences, you can do so by logging into 'my account' at anytime.

If you wish to unsubscribe from email communications from mothercare you can do so by clicking on the unsubscribe link at the bottom of any email received, or else, amend your preferences when you log into 'my account'.

If you believe that any information we are holding on you is incorrect or incomplete, please call or e-mail us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.

OTHER WEB SITES
Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

PERSONAL DATA SECURITY
We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server, SSL and in accordance with the PCI DSS security standard. They encrypt all information you input before it is sent to us. Furthermore, as required by the Personal Data Protection Act, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive or other information to you. If you have any further questions about our credit card security policies, please contact us. 

OUR COOKIE POLICY
Our website uses cookies to ensure proper functionality of the shopping cart and checkout progress. By continuing to browse the site you are agreeing to the use of cookies. 

WHAT ARE COOKIES?
Cookies are small text files placed on your computer by the websites that you visit. They make your online interactions faster and easier.

TYPES OF COOKIES
On this website we use two types of cookies:

  • Session Cookies: These are temporary cookies which are stored during your browsing session. They are automatically deleted from your computer or device when you close your browser.

    Some of the things we use session cookies for include:
    • allowing you to move from page to page on our website
    • remembering what you have in your shopping basket
    • allowing us to take payment for and complete your order

  • Persistent Cookies: These are cookies which are not deleted from your computer or device after you have visited our website. These cookies help us to remember you and your preferences when you come back to this website.

    Some of the things we use persistent cookies for include:
    • remembering your journey around our website
    • remembering your preferences when you come back to our website
    • allowing you to interface with social media sites

      HOW DO I MANAGE COOKIES?
      Most web browsers allow you to control cookies through your browser settings. You can check how to manage cookies by clicking on the link below which relates to your browser:

      If your web browser is not detailed above or you are using a mobile device, please consult your user manual or online help guide for details on how to control cookies. To find out more about cookies and how to manage them, you may wish to visit www.allaboutcookies.org.

      Please remember that all of the links above are third party websites. We do not endorse them and are not responsible for their contents.

      WHAT HAPPENS IF I DISABLE COOKIES? 
      If you disable cookies it may affect the service you receive from our website and other websites. For example you may not be able to:

      • view images
      • add items to your basket or buy them
      • see other customers' reviews or write reviews

      Please remember that if you wish to disable cookies you will need to do this each time you visit our website.

      Our Cookies Policy does not cover any third party websites that are linked to our website. If you click through to these websites, they may set cookies on your computer. To understand which cookies are used by these companies and how they use your data, please read their privacy and cookies policies. We accept no responsibility or liability for these third party websites.