Shipping Policy

WHAT SHIPPING METHODS ARE AVAILABLE?
Generally, we offered the following three shipping methods:

(1) Self Collection
Customers are welcome to self-collect their orders at our location. All self-collection will be free-of-charge, however please do take note that we require prior appointment to be made as we are a home-based business without any retail shop-front. Collection date & timing will be discussed on case to case basis.

  • Address: 450A Sengkang West Way Singapore 791450
  • Contact: SMS/Whatapp us at 9748 9896

(2) SingPost Normal Mail
Standard cost for normal mail will be additional $1.00. Typical delivery lead time for normal mail is about 3-5 business days. However, based on our business experiences, the lead time will vary especially during peak seasons such as Chinese New Year / Hari Raya / Christmas. During the peak season, there might be a chance that delivery can range from 3-18 business days (serious, no kidding here). If you required the receive your orders urgently, we suggest you to select either "Self-Collection" or "Registered Mail" during check out.

All normal mail orders are non-trackable, meaning once we dropped your orders into the post-box, we wouldn't be able to track any delivery status. Hence, we are unable to be responsible for any missing packages due to SingPost negligence or so-called "loss-in-transit". Therefore, for orders more than $20, we strongly recommend customers to opt in for "Registered Mail' delivery.

(3) Registered Mail (Highly Recommend)
Fastest delivery option available in The Baby Zebra. Standard cost for registered mail will be additional $4.00 and committed delivery lead time within 2-4 business days depending on the season. Tracking service is available and tracking number will be provided in your shipment confirmation email. Customers can view their order status via www.thebabyzebra.com/pages/track-your-order. For all orders beyond $50.00, we will provide FREE registered mail as a form of appreciation. Highly recommended service for customers who want a peace of mind for their shipment.

WHEN CAN I EXPECT MY ORDER?
Our committed order processing times are between 1-2 business days after you have placed your order. Most packages are checked and prepared within 24 hours. All orders placed on Friday, will be sent out on Monday. If you haven't received a shipment confirmation email within 3 business days, please contact us at enquiry@thebabyzebra.com and we'll help you out.